Job

    Customer Service Rep

    The RENOLIT Group stands for partnership-based service, an international focus and innovative, high-quality, reliable products. With more than thirty production sites and sales entities in over twenty countries, we are one of the world’s leading plastic product manufacturers. Founded in 1946 with seven employees in Worms (Germany), where our headquarters are still today, the company now employs over 5,000 people. Their know-how and commitment make our family-owned business a sought after specialist for high-quality films, sheets and other plastic products.

    American RENOLIT Corporation specializes in the manufacturing of plastic films that are used in the Graphics, Signage, and Labeling industry. Other films manufactured in La Porte are used a decorative surface lamination films in furniture applications, and some films are specifically engineered as laminates for exterior building components.  ARC is among the top performers in the industry, and continually strives for innovation.  

    Your tasks at RENOLIT

    Coordinate sales activities to regular accounts through customer service liaison between customers, sales organization and plant.  Support sales organization in matters related to regular customer’s orders and allow our sales staff to approach new customers and introduce new products.

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

    • Receives, prioritizes, and enters customer orders
    • Ordering samples from supply plants
    • Coordinates inventories and fulfillment of orders through effective communications with customers, salespersons, and operations
    • Sample requests, maintain sample request spreadsheet, and follow up.
    • Monitor sample requests and coordinate fulfillment
    • Coordinates communications between customers and the company
    • Maintain hand samples and labels to be available for sample requests
    • Tracking import orders for customer shipments
    • Obtain necessary paperwork for materials to clear US customs (e.g. contracts, communication)
    • Weekly on time shipment report
    • Perform special projects and tasks as needed
    • Perform various clerical duties as directed

    What we expect

    EDUCATIONAL AND EXPERIENCE REQUIREMENTS

    • Associates Degree or equivalent experience in business or related discipline preferred
    • Prior customer service experience and or accounting background required
    • Freight forwarding experience preferred

    JOB KNOWLEDGE, SKILLS AND ABILITY REQUIREMENTS

    •    Strong computer skills especially Microsoft Offic
    •    Excellent organization, communication, planning, telephone, and interpersonal skills
    •    Able to work as a team member with a wide variety of people
    •    Able to work under stress and solve problems quickly
    •    Able to use hands and wrists for data entry and other office equipment
    •    Positive Attitude
    •    High Safety and cleanliness standards

    What we offer

    • Medical, dental and vision insurance
    • 401k
    • Life insurance
    • Paid Vacation

    Keyfacts

    LocationAmerican RENOLIT Corporation, La Porte
    Career LevelProfessional
    Publication28.03.2022
    Start dateASAP

    We look forward to getting to know you. Please send us your application.

    Address: American RENOLIT Corporation, La Porte

    Your Contact person

    Denise Schuman

    Denise Schuman

    Recruiter & HR Assistant

    Phone
    219/344-5680
    Email
    Denise.Schuman@renolit.com